Sometimes situations arise when a flight on a business trip or back is delayed for more than 12 hours. Consider what can be done in this case, who has expenses and how to solve this problem.
What questions most often arise when the flight is delayed:
- the general rights of the passenger if the flight was detained;
- information from the carrier;
- food, hotel accommodation, monetary compensation;
- the normative procedure for the design of the flight during a business trip;
- Payment of per diem and other expenses, if the business trip is delayed.
General rights of the passenger
First of all, the carrier needs to know if the passenger will have the next flight on the original air ticket or he will use another. In addition, there should be information about how many airlines transports.
To do this, make an appropriate request from a representative of the airline that provided a ticket. If the trip goes on the same ticket, then the air carrier must take all possible actions so that the passenger performs the next flight. In other cases, the passenger himself takes action to replace the ticket, and the carrier-carrier only provides assistance.
The passenger has the right to:
- timely and reliable information about the delay and its causes;
- monetary compensation;
- Providing soft drinks, hot meals and a hotel.
The rights of the passenger depend not only on the reasons for the delay, but also on the time of waiting. The longer the passenger expects departure, the more the carrier’s airline has responsibilities in relation to the passenger. For example, if the flight was detained for more than 12 hours, then the rights of the passenger, the above can be fully implemented.
In addition, in accordance with paragraph 1 of Art. 795 of the Civil Code of the Russian Federation, the carrier pays a fine for the delay in departure. However, the carrier is exempted from payments if it was established that the flight delay is caused by the causes of non -dependent, for example: irresistible circumstances, malfunctions that threaten the life or health of citizens, and so on.
Expenses related to flight delay
If the employee left the place where he was on a business trip later than previously said in the order to send a business trip, he is obliged to provide documents that confirm that the flight was detained (usually this is a certificate from the airport). From the moment this certificate is provided by the employee, his company is obliged to compensate him for the daily (days) of delays and expenses associated with hiring a dwelling. This certificate is a document substantiating all expenses.
However, it can be very difficult to get these documents. In fact, when the flight was indeed detained, but the employee was not able to receive confirming documents from the airport, he can be requested by an order to extend the term for a business trip. In addition, the employee has the opportunity to contact the company where he went through a business trip, with a request to indicate the actual date of departure on the travel certificate, including that day (days), when he did not have the opportunity to leave due to insurmountable strength. Then all costs will be relate to travel expenses. There are no other confirmations.
When an employee goes on a business trip, the employer guarantees that he will have a place of work (position) and the amount of wages. The employer also reimburses him all the expenses incurred during the official trip.
The employee is recommended to write an explanatory note addressed to his leader. In the note, he should indicate the reasons why he did not have the opportunity to fly on time on time. It is attached to it documents substantiating this fact.
When the leader decides to cancel an official trip, he issues an appropriate order about this. The employee should familiarize him and sign with him. If a business trip and official task were issued before, they will be canceled (an order to cancel a business trip is suitable here).
In the event that the employee received an advance payment for covering travel expenses, and the business trip was canceled due to the fact that the flight was delayed, the employee returns the advance period during the period determined by the internal regulations of the company. If at the same time he carried out any expenses, he should provide an advance report spent on amounts.
