Often there are situations when airlines for one reason or another are delayed or canceled flights. And if in the first case you can get rid of the nerves spent on waiting, then when canceling the flight, plans may suffer or completely break off a business trip. Fortunately, these risks can be reduced if you know how to act.
What needs to be done first
First of all, when canceling the flight, it is necessary to find out whether it is planned to replace the flight and how much the new date and time you are satisfied, and if so, whether the initial ticket for the new flight will be valid or it will need to be changed. If the time of the flight is not suitable for you, then you will need to hand over a ticket and, if necessary, purchase a new one. All these details can be found by making an appropriate request to the airline.
Further, if, due to the transfer or cancellation of the flight, the estimated time of the business trip is increasing, the employee must receive a certificate or stamp from representatives of the airline confirming the transfer or cancellation of the flight.
On the basis of this document, the company will then be able to compensate the employee per diem for an additional day (days) of forced expectation. If for some reason it was not possible to get such a certificate, he may ask the company’s management to release an order to extend the time of the business trip.
It should also be noted that in the case of a flight through the fault of the airline, she is obliged to provide passengers with food and accommodation in the hotel (with a delay of more than 8 hours in the afternoon and 6 hours at night), as well as pay a fine for each hour of delay (but not more than half of the ticket amount).
How to return money for a ticket or change it
If the date and time of the flight transferred due to the fault of the flight is not satisfied with you, then even if you had an irrevocable tariff, you can return the money for the ticket or replace it with another flight. In the first case, you need to contact representatives of the airline before the departure of the transferred flight and apply for a forced return return.
In what cases Provided A forced ticket return:
- cancellation or delay of the flight specified in the ticket;
- changes to the carrier of the transportation route;
- Flight is not scheduled;
- the inability to provide the passenger with a place for the flight and the date indicated on the ticket (the so -called overbucking);
- the delay of the passenger on the flight due to the inspection of his baggage or personal inspection, if there were no substances and objects prohibited for transportation;
- the carrier of the carrier docking of flights in the case of a single transportation;
- The sudden illness of the passenger or a member of his family or a close relative, jointly following with him on a aircraft, or the death of a member of his family or a close relative, which is documented.
At the same time, it is worth considering that if you have a docking flight and you paid all parts of the flight separately, then it will be possible to return only the amount for that part of the flight that was postponed or canceled due to the fault of the airline. If you have issued a single ticket, then the entire amount is compensated for.
Return of tickets when booking through OneTwotrip for Business
When buying air tickets through the ONETWOTRIP for Business reservation system, you will receive an automatic notification by mail if your flights were changed by airline and this information was entered into the reservation system. In the event that the new time and date of the flight suit you, follow the instructions from the letter or contact our support service in order to confirm your consent with the changes.
If the new date and time of departure are not suitable for you, create an application for an forced return in your personal account. We will contact the airline and request a refund of the full cost of the air ticket, and after receiving an answer, we will issue a refund.
